Privacy Policy

1. Who We Are

Anu English Academy ("we", "us", or "our") operates clickbulb.com, an online platform for English learning, handwriting improvement, and grammar courses. Our registered business address is HIG-519, Sector-16A, Avas Vikas, Sikandra, Agra, Uttar Pradesh 282007, India. You may contact us at info@.com or +91-9536977553.

2. Information We Collect

We collect the following categories of personal information:

• Account information: Name, email address, phone number when you register or place an order.
• Purchase data: Billing address, payment method details (processed securely via Razorpay — we do not store card numbers).
• Usage data: Pages visited, time spent, device type, browser, and IP address via Google Analytics (GA4).
• Communications: Messages sent through our contact form or WhatsApp.

3. How We Use Your Information

• To process and fulfil your orders for books and video courses.
• To send order confirmations, delivery updates, and receipts.
• To respond to customer support queries.
• To improve our website and course offerings via analytics.
• To send promotional emails if you have opted in (you may unsubscribe at any time).

4. Legal Basis for Processing (GDPR / IT Act 2000)

We process your data under the following legal bases: (a) Contract performance — to deliver purchased products; (b) Legitimate interest — to improve our services; (c) Consent — for marketing communications.

5. Sharing of Information

We do not sell or rent your personal information. We share data only with:

• Razorpay: Payment processing (PCI-DSS compliant).
• Google Analytics: Anonymised usage statistics.
• Courier partners: Name and delivery address for physical book shipments.
• Legal authorities: If required by Indian law or court order.

6. Cookies

We use essential cookies for session management and analytics cookies (Google Analytics) to understand how visitors use our site. You may disable cookies in your browser settings; however, some features may not function correctly.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described above, or as required by Indian tax and accounting regulations (typically 7 years for transaction records).

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at info@.com. We will respond within 30 days.

9. Data Security

We use HTTPS encryption across the entire site and Razorpay's PCI-DSS compliant infrastructure for payments. We do not store credit/debit card details on our servers.

10. Children's Privacy

Our courses are designed for learners of all ages. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us personal data, please contact us for deletion.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our site after changes constitutes acceptance.

12. Contact

For privacy-related queries: info@.com | +91-9536977553
Anu English Academy, HIG-519, Sector-16A, Avas Vikas, Sikandra, Agra, Uttar Pradesh 282007, India.